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Retail Shops
The programme
A standard to be proud of.
Customer service training equips retail staff to build loyalty, resolve conflicts, and support sales. Effective programs cover empathy, active listening, and floor protocols so employees can handle customer needs confidently.
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Get involved
Ready tojoin the programme?
Contact the SKTA Training Department to enrol or to schedule a private training session for your team. Visit the Training Calendar to see upcoming sessions.